Careers

The Social Media Manager Account Manager’s job focuses on increasing brand awareness for our clients through the effective use of digital and traditional media tactics. An Account Manager is tasked with several key duties, such as but not limited to:

• Driving and delivering flawless client service by maintaining exceptional relationships with key decisions makers
• Using social media marketing tools to create and maintain the company’s brand
• Working with marketing professionals to develop social media marketing campaigns
• Interacting with customers and other stakeholders via the company’s social media accounts
• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
• Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes, and measuring a campaign’s performance against the KPIs

The ideal applicant for this position has suitable skills, including:

• Social media: The ability to use social media to maintain or build a brand is necessary to be a Social Media Manager. These professionals are expected to regularly post text, video, and images that engage the company’s target market, follow online conversations on a company’s social media accounts and solve customer concerns using social media platforms.
• Communication: Great verbal and written communication skills are essential for this occupation. A Social Media Manager must interact with writers, designers, developers, and customers and report to senior management personnel. As good communicators, these professionals must identify social media events such as an interesting hashtag or a sensitive topic and share appropriate content that aligns with the company’s social media strategy.
• Creativity: Crafting engaging content is an important skill for a Social Media Manager. These professionals must constantly align content with customer trends and market changes to interest and engage people.
• Technology: Computer skills, skills in using social media platforms, and skills in using tools that analyze social media platforms are requirements for this position. A Social Media Manager must use digital technologies to meet the goals of social media campaigns.
• Working knowledge of Canva and/or Adobe Creative Suite.
• Working knowledge of WordPress, Squarespace, and Kajabi
• Working knowledge of Sprout Social
• Working knowledge of CRMS
• Working knowledge of email marketing platforms such as Mailchimp, ConstantContact
• Research: Skills in learning social media trends, identifying new social media tools, and finding real-time online conversations are necessary for this position. Social Media Managers must have an understanding of the trends and techniques of social media as well as the company’s online presence to effectively handle social media marketing.
• Time management: The skill of organizing tasks to meet deadlines is essential for this professional role. Social Media Managers work according to schedules and must meet marketing and business goals.

• Bachelor’s degree in Journalism, Marketing, Communications, or a related field.
• 3-4 years of social media experience
• Possess a track record of creating and deploying successful digital marketing campaigns.
• Ability to work in a fast-paced environment with multiple team members and multiple clients across different time zones.
• Strong project management skills to ensure the timely launch & completion of multiple marketing campaigns.
• Able to explain complex social media data in an understandable way.
• Basic website backend knowledge
• Strong problem-solving skills
• Strong written and verbal skills.
• Spanish-language proficiency is required.